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Forward Deployed Product Manager

Probably Genetic· Product
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Hybrid (San Francisco, CA)$155k - $195kFull-timePosted 4mo ago

About the role

Forward Deployed Product Manager who will own the end-to-end customer relationship for biopharma partners, translating customer needs into product improvements to drive retention and growth.

Responsibilities

  • Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience
  • Establish and run a regular cadence of customer check-ins, proactively surfacing insights and flagging risks before they become issues
  • Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap
  • Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives
  • Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer
  • Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions
  • Build lightweight AI-assisted tools and automations to streamline customer reporting and reduce manual effort over time
  • Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio

Qualifications

  • 5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role — ideally in a biopharma, healthtech, or data-driven B2B environment
  • Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations
  • Strong data fluency — comfortable working in spreadsheets and ideally with SQL or Python to pull, clean, and package insights without heavy analytical support
  • Excellent written and verbal communication skills, with a track record of producing polished customer-facing deliverables including decks, dashboards and insight summaries
  • AI native — you use AI tools as a core part of your workflow and are comfortable vibe coding lightweight solutions without engineering support
  • Experience translating customer feedback into product requirements and working alongside engineering to deliver improvements

Skills

Required:Customer relationship managementData analysisProduct requirements gatheringCommunication

Benefits

  • Health Benefits including medical, dental, vision, therapy, FSA, and 401k
  • Generous Flexible Time off policy, that we actually use
  • Parental Leave Benefits (12 weeks for both birthing and non-birthing)
  • Hybrid, flexible work with high-trust and autonomy
  • A bright, inviting, pet-friendly office in Downtown SF near transit
  • A “work from anywhere” policy, up to 4 weeks a year
  • Regular team retreats in exciting destinations
  • And so much more!
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Probably Genetic

Patient Intelligence Platform for Genetic Disease

Probably Genetic is changing the lives of patients living with severe, complex diseases. Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients. Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients. In doing so, we help patients access diagnoses, clinical trials, and treatments as early as possible.

artificial-intelligencehealth-techbiotechgenomics
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