People Operations Generalist
About the role
Generalist role focusing on end-to-end People Operations, HR administration, payroll/benefits support, compliance, and employee experience for a healthcare-focused startup.
Responsibilities
- Support core HR operations across onboarding, offboarding, employee changes, documentation, and employee records
- Help deliver a smooth onboarding experience for new hires, including pre-start coordination, first-day logistics, documentation, and follow-up
- Coordinate offboarding processes, including system updates, equipment coordination, and employee communications
- Partner closely with HRBP(s) to prepare for terminations including creating confidential exit guides and prepping severance packages
- Conduct exit interviews and document insights
- Maintain accurate employee records in Rippling and other People systems
- Draft and maintain HR documentation, process guides, templates, and employee communications
- Triage and respond to employee questions and route issues appropriately when escalation is needed
- Manage high-volume, process-driven HR work while maintaining accuracy and confidentiality
- Partner with the internal payroll team to support employee changes, data accuracy, and payroll-related questions
- Provide administrative support for benefits, 401(k), PTO, leave policies, and related employee questions
- Serve as a point of contact for employees and vendors, including Sparrow for leave administration
- Support benefits documentation, employee communications, and recurring administrative processes
- Own intake for leave and accommodation requests, triaging sensitive situations with discretion and escalating or directing cases to the appropriate resources as needed
- Support reporting, audits, employee data updates, and recurring HR processes
- Identify manual processes that can be improved, documented, or automated
- Create and maintain trackers, checklists, templates, and workflows that help the People team operate more efficiently
- Support basic people reporting, including headcount, turnover, onboarding status, offboarding status, and compliance tracking
- Help clean up and improve existing processes where documentation or ownership is unclear
- Leverage AI tools to automate manual processes and build workflows to improve operational efficiency
- Support HR compliance administration across federal, state, and local employment requirements
- Assist with audits, employee documentation, policy acknowledgments, and compliance tracking
- Support I-9 and reverification processes, background check, employment verification, and personnel file processes
- Help ensure employee records and HR processes are consistent, accurate, and well-documented
- Support employee engagement, recognition, and culture initiatives
- Provide responsive, helpful support to employees while maintaining appropriate confidentiality
- Drive improvements to the employee experience through better processes, clearer documentation, and consistent follow-through
Qualifications
- 3 to 5+ years of experience in People Operations, HR, HR coordination, or a related role
- Experience supporting the full employee lifecycle, including onboarding, offboarding, employee changes, records, and employee questions
- Experience with benefits, payroll coordination, leave administration, compliance tracking, or HR documentation
- Experience working in a startup, high-growth, or fast-changing environment preferred
- Experience with Rippling or another HRIS preferred
- Experience supporting immigration processes or working with immigration counsel is a plus
- Experience in a multi-state or global company environment is a plus
- Highly organized and comfortable managing a high volume of administrative HR work
- Strong attention to detail and strong follow-through
- Clear, professional written communication skills
- Comfortable handling sensitive employee information with discretion
- Strong judgment and ability to know when to escalate
- Process-oriented mindset with a desire to improve how work gets done
- Comfortable working quickly while maintaining accuracy
- Able to operate in ambiguity and help bring structure to recurring work
- Strong employee service mindset and willingness to jump in where needed
Skills
Benefits
- Meaningful equity
- medical, dental, and vision coverage
- unlimited PTO
- additional benefits
About Athelas
Extensible, Integrated Technology that Simplifies Health Systems
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
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