Operations Manager, Patient Experience
About the role
Operational lead for Commure's Patient Experience products, owning deployments and customer adoption, embedding with customer teams, and driving feedback into product and engineering to improve AI-enabled patient access and administrative workflows in healthcare.
Responsibilities
- Own product launches and adoption as the person customer leadership calls when something matters
- Build to unblock: When a customer is stuck, you prototype the workflow, process or feature
- Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do
- Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering
- Spend time on-site on a regular basis. The most valuable work happens in the room
- Manage escalations in ways that strengthen the relationship
- Help customers unlock the full potential of Commure’s AI
- Contribute to internal process and documentation — identifying gaps, proposing improvements, and owning initiatives through to completion
Qualifications
- 3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role
- Fluent with numbers; you reason from data by default
- You like to build, and you've used LLMs to prototype something real
- You've run complex projects with stakeholders who don't all agree
- You bring order to ambiguity instead of waiting for a plan
Skills
About Athelas
Extensible, Integrated Technology that Simplifies Health Systems
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
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