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Technical Operations Manager, Enterprise Central Ops

Athelas· Operations
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Mountain View, CAFull-timePosted 4mo ago

About the role

Hands-on Technical Operations Manager role to automate processes, deploy AI into day-to-day workflows, and build scalable systems across the enterprise suite. Focus on data unification, process standardization, and measurable impact on revenue and profitability within a healthcare AI platform.

Responsibilities

  • Build & automate: Design reliable, scalable workflows (SQL-backed, API-driven, Retool-powered) that eliminate manual work and improve velocity, quality, and cost.
  • Ship AI into ops: Identify high-leverage use cases (triage, routing, QA, forecasting, SOP generation) and implement AI tools that improve outcomes.
  • Own the numbers: Define, track, and improve core operational KPIs (productivity, quality, scalability).
  • Systemize complexity: Stand up data models, dashboards, and processes that turn ambiguity into repeatable, auditable operations.
  • Cross-functional Partnership: Partner with Product, Engineering, and Account Management to scope requirements, align on SLAs, and deliver durable solutions.
  • Program management: Drive projects end-to-end—requirements, design, build, launch, iterate—ensuring on-time delivery and measurable impact.

Qualifications

  • 2–5 years in technical ops, data/analytics, software, consulting, or similar in a fast-paced SaaS/tech environment.
  • Technical fluency: Strong SQL (joins, windows, CTEs, performance basics); experience with Retool or similar internal tooling; comfort with APIs and basic web scraping.
  • AI in practice: Experience evaluating and deploying AI/LLM tools to real workflows (prompting, guardrails, basic evals).
  • Systems thinking: Ability to translate business problems into data models, pipelines, and lightweight services that scale.
  • Execution & ownership: Track record of driving projects from idea → shipped → adopted → measurable impact.
  • Communication: Clear, structured writing and stakeholder management across technical and non-technical partners.
  • Bias to action: Comfortable in ambiguity, excellent at prioritization, and proactive about unblocking teams.

Skills

Required:SQLRetool or similar internal toolingAPIsAI/LLM tooling in workflowsSystems thinkingProject execution / program managementCommunication
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Athelas

Extensible, Integrated Technology that Simplifies Health Systems

At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

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