Senior Operations Manager, Accounts (West)
About the role
Senior Account Operations Manager focusing on Revenue-Cycle Management (RCM) within Commure + Athelas, driving cross-functional process definition, client onboarding, and growth metrics for a high-growth healthcare SaaS platform. This role requires on-site presence in Mountain View, CA and ownership of end-to-end operational outcomes for large accounts in the $1.2M-$1.5M ARR range.
Responsibilities
- Drive client growth through operational optimization and new growth initiatives
- Drive operational metrics (process throughput, defect rate, etc.)
- Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
- Ensure the efficient and timely execution of all essential aspects of internal operations projects.
- Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
- Breakdown complex, challenging business problems
- Own execution and outcomes
- Understand the business in-and-out to be proactive about solving emerging problems
- Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
- Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
- 10-20% travel required
Qualifications
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Experience leading others in client-facing roles
- Energized By People: you love interacting with customers and consistently seek to deliver a great customer experience
- Comfortable working with data and proficiency in SQL + Excel
- Expertise in project management: experience deploying multiple projects in a fast-paced environment
- Truth Seeker: relentlessly seeks truth and understands customer requests
- Project Confidence: able to lead client meetings with confidence and trust
- Comfort in Chaos: able to thrive in autonomous environments and prioritize effectively
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven track record of success
- Commitment to delivering customer value by understanding clients' use cases and aligning with best practices
- Experience cross-functional with sales, operations, and engineering to address client needs
- Proficiency in documenting and developing best practices to improve onboarding implementations
- Experience in the RCM space and/or prior startup experience is a bonus
Skills
About Athelas
Extensible, Integrated Technology that Simplifies Health Systems
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
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