Strategic Operations Manager, Accounts
About the role
Operations Manager focused on Revenue-Cycle Management at Commure (remote role) with responsibility for end-to-end client onboarding, cross-functional collaboration, and scalability of internal processes to support rapid growth in RCM-focused operations.
Responsibilities
- Drive client growth through operational optimization and new growth initiatives
- Drive operational metrics (process throughput, defect rate, etc.)
- 80% account management and 20% on process improvement/cross-functional initiatives
- Own the day-to-day management of accounts, prioritize and resolve escalations, identify opportunities to improve processes and operations beyond immediate client needs
- Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
- Ensure the efficient and timely execution of all essential aspects of internal operations projects
- Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
- Break down complex, challenging business problems
- Own execution and outcomes
- Understand the business in-and-out to be proactive about solving emerging problems
- Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
- Travel 10-20% requirements
Qualifications
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Experience with SQL + Excel
- Energized by interacting with customers and delivering great customer experience
- Expertise in project management with multiple projects in a fast-paced environment
- Truth-seeker mindset: questions, understands customer requests
- Project confidence to lead client meetings and discuss difficult subjects
- Comfort in chaos, autonomous work style with strong prioritization and blocker identification
- Demonstrated drive, intellectual curiosity, attention to detail, and track record of success
- Commitment to delivering customer value by understanding clients' use cases and aligning with best practices
- Experience cross-functional with sales, operations, and engineering to address client needs
- Proficiency in documenting and developing best practices to enable incremental improvement for Implementation team
- Experience in Revenue Cycle Management (RCM) space and/or prior startup experience considered a bonus
Skills
About Athelas
Extensible, Integrated Technology that Simplifies Health Systems
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
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