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Senior Operations Manager, Account Operations

Athelas· Operations
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Full-timePosted 4mo ago

About the role

Senior Account Operations Manager focusing on Revenue-Cycle Management for Commure + Athelas, driving cross-functional process improvement, client onboarding, and top-line metrics in a remote-first environment with on-site requirement for SF Bay Area locals.

Responsibilities

  • Drive client growth through operational optimization and new growth initiatives
  • Drive operational metrics (process throughput, defect rate, etc.)
  • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
  • Ensure the efficient and timely execution of all essential aspects of internal operations projects.
  • Engage in cross-functional collaboration with Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
  • Breakdown complex, challenging business problems
  • Own execution and outcomes
  • Understand the business in-and-out to be proactive about solving emerging problems
  • Act as the primary point of contact for our largest and most complex accounts, representing $1.2 - $1.5M in annual recurring revenue
  • Effectively manage client relationships, ensuring satisfaction and maximizing retention
  • Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
  • 10-20% travel required

Qualifications

  • 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • Experience leading others in client-facing roles
  • Energized By People: strong customer interaction and delivering great customer experience
  • Comfortable working with data and proficiency in SQL + Excel
  • Expertise in project management with multiple projects in a fast-paced environment
  • Truth Seeker: relentless in seeking truth and understanding customer requests
  • Project Confidence: ability to lead client meetings and discuss difficult subjects with confidence
  • Comfort in Chaos: ability to work autonomously, prioritize, and identify blockers
  • Proven drive, intellectual curiosity, attention to detail, and track record of success
  • Commitment to delivering customer value by understanding clients' use cases and aligning with best practices
  • Experience working cross-functionally with sales, operations, and engineering teams
  • Proficiency in documenting and developing best practices for the Implementation team
  • Experience in the RCM space and/or prior startup experience is a bonus

Skills

Required:SQLExcelProject managementClient relationship managementCross-functional collaboration
Last updated Jul 8, 2026. Interested? Apply on the company site.
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About Athelas

Extensible, Integrated Technology that Simplifies Health Systems

At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

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