Systems Operations Manager
About the role
Role focused on administering and optimizing business systems and CRM tooling (primarily Salesforce) to support sales workflows, data quality, and cross-functional integrations within healthcare technology operations.
Responsibilities
- Administer and maintain Salesforce including user management, profiles, permissions, workflows, validation rules, dashboards, reports, and automation
- Manage integrations and data sync between Salesforce, ZoomInfo, Outreach, and other business systems
- Monitor and improve CRM data quality, enrichment processes, and duplicate prevention
- Support sales team workflows, lead routing, account assignment, and pipeline management
- Configure and maintain sales engagement tools, sequencing logic, and activity tracking
- Troubleshoot system issues, user errors, and integration failures
- Build and maintain reports, dashboards, and KPI tracking for leadership
- Document system processes, policies, and best practices
- Train users and provide ongoing support across business teams
Qualifications
- 3+ years of experience administering business systems or sales operations platforms
- Strong experience with Salesforce administration and Salesforce CPQ
- Experience with ZoomInfo and Outreach
- Familiarity with sales workflows, lead generation, account management, and pipeline processes
- Strong understanding of integrations, APIs, and data hygiene best practices
- Ability to build reports and dashboards for business analysis
- Strong troubleshooting and problem-solving skills
- Excellent communication and documentation abilities
Skills
About Athelas
Extensible, Integrated Technology that Simplifies Health Systems
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
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