Operations Manager, Patient Experience
About the role
Role focused on operational ownership of Commure's Patient Experience products, embedding with customer teams, driving deployments, and translating customer needs into product direction. Blend of launch, customer success, and product-building in a healthcare AI platform context.
Responsibilities
- Own product launches and adoption as the person customer leadership calls when something matters
- Build to unblock: prototype workflows, processes, or features when a customer is stuck
- Develop real relationships with customer stakeholders and translate their needs into product requirements
- Turn customer reality into product direction by providing high-signal feedback to Product and Engineering
- Spend time on-site regularly to maximize impact
- Manage escalations to strengthen customer relationships
- Help customers unlock the full potential of Commure’s AI
- Contribute to internal processes and documentation, identify gaps, propose improvements, and drive initiatives to completion
Qualifications
- 3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role
- Fluent with numbers; data-driven decision making
- Experience using LLMs to prototype solutions
- Experience running complex projects with diverse stakeholders
- Ability to bring order to ambiguity and operate without a fixed plan
Skills
About Athelas
Extensible, Integrated Technology that Simplifies Health Systems
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
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