Senior Operations Manager, Rules & Automation
About the role
Senior Operations Manager focusing on Revenue-Cycle Management, partnering with Product, Engineering, Operations, Sales, and Account Management to define critical business processes, own end-to-end onboarding and drive key business metrics in a hyper-growth healthcare technology environment.
Responsibilities
- Build out scalable infrastructure to improve operational efficiencies and directly impact top-line revenue and bottom-line profitability
- Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper-growth environment
- Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)
- Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time
- Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams
Qualifications
- 3+ years of experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company
- B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, Computer Science, or Data Science from a top 20 university
- Advanced in SQL and Python, experience with Retool, API & Web Scraping a bonus
- Experience driving results as an IC and working with technical teams to drive scalable architecture
- Ability to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
- Entrepreneurial self-starter. Thrive in a fast-paced environment and independently capable of seeking information, corralling resources, and delivering results without waiting for direction
Skills
About Athelas
Extensible, Integrated Technology that Simplifies Health Systems
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
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