Implementation Manager, RCM Launch
About the role
Role focused on Revenue-Cycle Management (RCM) within an Operations team, driving end-to-end client onboarding, cross-functional collaboration, and scalable processes in a high-growth healthcare tech environment.
Responsibilities
- Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
- Engage in cross-functional collaboration with key internal stakeholders to provide an exceptional experience for every customer.
- Contribute to designing and implementing systems and processes that facilitate scalability and efficiency.
- Break down hairy, challenging business problems
- Own execution and outcomes
- Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
- Drive operational metrics (process throughput, defect rate, etc.)
- Understand the business in-and-out to be proactive about solving emerging problems
- 40-50% travel required
Qualifications
- Experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Comfortable working with data and proficiency in SQL + Excel
- SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)
- Expertise in project management: experience deploying multiple projects in a fast-paced environment
- Energized By People: love interacting with customers and delivering a great customer experience
- Truth Seeker: relentlessly seeks truth, asks questions, understands customer requests
- Project Confidence: able to lead client meetings with confidence and trust
- Comfort in Chaos: autonomous, able to prioritize and identify blockers
- Demonstrated drive, intellectual curiosity, attention to detail, proven track record of success
- Commitment to delivering customer value by understanding clients' use cases and aligning with best practices
- Experience cross-functional with sales, operations, and engineering to address client needs
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team
- Proficient in Retool; Google Suite a plus
- Experience in the RCM (Revenue Cycle Management) space is a bonus
Skills
Benefits
- Remote (US) with on-site option for SF Bay Area locals
- High-visibility role with rapid growth opportunities
- Autonomy and ownership in a hyper-growth environment
About Athelas
Extensible, Integrated Technology that Simplifies Health Systems
At Athelas, powered by Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Athelas is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.
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