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Account Lead, Starlink Strategic Connectivity

SpaceX· Starlink Enterprise Sales & Account Management
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Hybrid (Bastrop, TX)Full-timePosted 4mo ago

About the role

Account Lead focused on Starlink Strategic Connectivity, managing a portfolio of enterprise accounts from contract signature to activation and long-term retention, with emphasis on social and humanitarian impact and sustainable programs.

Responsibilities

  • Act as the primary point of contact for a portfolio of Strategic Connectivity accounts by building and managing the strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship including social and humanitarian impact.
  • Deliver impeccable customer service at scale to underserved communities
  • Develop engagement strategy and content for underserved communities that enables continuous growth and self-support
  • Build relationships to identify requirements and manage expectations
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow business
  • Maintain a culture of extreme ownership to drive continuous growth and streamline process efficiency
  • Help define and shape the overall social impact narrative for Starlink, documenting stories, case studies, and reports demonstrating measurable societal benefits
  • Manage strategic partnerships with international aid organizations, philanthropic entities, and regulatory bodies
  • Define and advocate for internal policy changes that make social impact a foundational element of Starlink's culture including training, resources and incentives

Qualifications

  • Bachelor's degree
  • 2+ years of consulting, project management, or strategic planning experience
  • 1+ years in an external-facing role managing vendors, commercial or government contracts, or business/enterprise customers

Skills

Required:Project managementContract negotiation and draftingCommunication (executive-level)Stakeholder management
Nice to have:Leadership in negotiations
Last updated Jul 8, 2026. Interested? Apply on the company site.

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