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Senior Cloud Support Engineer

Crusoe· Cloud Go-To-Market (GTM)
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Dallas, TX - US$130k - $155kFull-timePosted 4mo ago

About the role

Senior Cloud Support Engineer at Crusoe Cloud, responsible for delivering technical support to customers, handling on-call rotations, troubleshooting cloud/VMM/hardware issues, and collaborating across SRE, Networking, and Storage teams to enable sustainable, low-cost GPU compute for AI/ML, HPC, and related workloads.

Responsibilities

  • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)
  • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues
  • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
  • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
  • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery
  • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures
  • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)

Qualifications

  • Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
  • Linux Proficiency: Strong CLI skills in Linux environments
  • Version Control: Proficiency with Git for code management and collaboration
  • Customer Support Experience: 5+ years in a customer support role, ideally within cloud, storage, or networking environments
  • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
  • Public Cloud Knowledge: Familiarity with AWS, Azure, GCP
  • Communication Skills: Excellent communication and customer service skills
  • HPC Knowledge: Understanding of Infiniband, RDMA, RoCE, and SDN

Skills

Required:Linux CLIGitCustomer SupportKubernetesSlurm
Nice to have:TerraformGrafana

Benefits

  • Competitive compensation
  • Restricted Stock Units
  • Paid time off & paid holidays
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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