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Senior Cloud Support Engineer

Crusoe· Cloud Go-To-Market (GTM)
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New York, NY - US, Denver, CO - US$145k - $175kFull-timePosted 4mo ago

About the role

Senior Cloud Support Engineer role at Crusoe Cloud, focusing on providing exceptional technical support for sustainable, low-cost GPU compute power and enabling customers to accelerate AI/ML and HPC workloads.

Responsibilities

  • Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)
  • Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues
  • Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
  • Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
  • Collaborate with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery
  • Adhere to global team collaboration and handoff processes for ticketing and on-call procedures
  • Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)

Qualifications

  • Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
  • Strong command-line interface (CLI) skills in Linux environments
  • Proficiency with Git for code management and collaboration
  • 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
  • Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
  • Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
  • Excellent communication and customer service skills, including the ability to prioritize competing escalations
  • Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)

Skills

Required:Linux CLIGitCustomer SupportCloud TechnologiesHPC Knowledge
Nice to have:Public Cloud Knowledge

Benefits

  • Competitive compensation
  • Restricted Stock Units
  • Paid time off & paid holidays
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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