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Senior Cloud Support Engineer

Crusoe· Cloud Go-To-Market (GTM)
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Denver, CO - US$130k - $155kFull-timePosted 4mo ago

About the role

Senior Cloud Support Engineer at Crusoe Cloud, responsible for providing technical customer support, incident response, and collaboration with SRE/Networking/Storage teams to enable customers to leverage Crusoe's sustainable, low-cost GPU compute power for AI/ML, simulations, and related workloads.

Responsibilities

  • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
  • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
  • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

Qualifications

  • Bachelor's degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
  • Linux command-line proficiency.
  • Git proficiency for code management and collaboration.
  • 5+ years of customer support experience, ideally in cloud, storage, or networking environments.
  • Experience with container orchestration (Kubernetes), workload management (Slurm, Terraform), and monitoring tools (Grafana).
  • Familiarity with public cloud platforms (AWS, Azure, GCP).
  • Excellent communication and customer service skills.
  • Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Skills

Required:Linux CLIGitCustomer SupportKubernetesSlurmHPC Technologies
Nice to have:TerraformGrafanaPublic Cloud

Benefits

  • Competitive compensation
  • Restricted Stock Units
  • Paid time off & paid holidays
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
Last updated Jul 22, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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