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Senior Agent Product Manager

Decagon· Deployment Strategists
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AustraliaFull-timePosted 4mo ago

About the role

Senior individual contributor responsible for the delivery, adoption, and expansion of Decagon's AI solutions for Fortune 500 customers, owning end-to-end outcomes from initial engagement to production, expansion, and feedback into product.

Responsibilities

  • Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.
  • Serve as the executive partner to the C-suite of Fortune 500 companies, defining and driving their AI transformation roadmap and owning the relationship from first conversation through production and expansion.
  • Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
  • Turn the frameworks and playbooks you develop into reusable assets that scale across accounts and feed directly into Decagon's product roadmap.
  • Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
  • Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.

Qualifications

  • 6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives.
  • Experience including engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
  • A builder's instinct with ability to design and build the actual solution.
  • Strong technical acumen to understand and shape AI agent designs and converse with engineers and executives.
  • Executive presence and track record of trusted advisory relationships with senior decision-makers at large, complex organizations.
  • Comfort operating in fast-moving, ambiguous environments where you shape the solution as you implement it.

Skills

Required:Executive engagement and relationship managementProduct design and ownership of AI agent solutionsCross-functional leadershipTechnical communication with both engineers and executives

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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