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Field Account Manager

Thatch
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Hybrid (Remote (US))$85k - $100kFull-timePosted 4mo ago

About the role

Field Account Manager (FAM) at Thatch providing high-quality in-person support to customers, enabling proactive education and enablement across designated regions. Works within an account team model to support employers, brokers, and members through open enrollment, trainings, and renewal activities.

Responsibilities

  • Deliver onsite support, employee education, and enrollment assistance for customers across a designated region.
  • Lead employer-facing programs including open enrollment sessions, platform training, product webinars, office hours, and engagement initiatives focused on renewals, product roadmap, and compliance topics.
  • Partner with Account Managers to deepen relationships by gathering insights, identifying opportunities and risks, supporting business reviews, and executing strategic account plans.
  • Coordinate and execute customer onsite events end-to-end, including travel logistics, stakeholder alignment, presentation delivery, and post-event follow-up.
  • Act as a customer advocate by surfacing feedback and partnering cross-functionally to drive improvements to the customer experience.

Qualifications

  • 4+ years of experience in benefits consulting, customer success, support or related customer-facing role
  • Active broker license and fluency in plan advising is a strong plus
  • Exceptional communication and presentation skills with ability to engage audiences from frontline employees to HR leaders and executives
  • Strong organizational skills and attention to detail with experience managing multiple priorities and engagements
  • Ability to navigate ambiguity, solve problems independently, and operate in a fast-paced environment
  • Willingness to travel regularly within a designated region to support meetings, events, and initiatives
  • Comfort analyzing customer data, preparing reporting, and translating insights into actionable recommendations

Skills

Required:Benefits consultingCustomer relationship managementCommunication and presentation
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Thatch

Health benefits from the future

Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA.

healthcarebenefitsplatform
Company profileWebsite

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