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Senior Product Manager, Post Sales

MongoDB· Post Sales
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Hybrid (Austin, TX / Seattle, WA / Palo Alto, CA / New York, NY)$126k - $248kFull-timePosted 4mo ago

About the role

Senior Product Manager responsible for the product strategy and roadmap for technical services platforms and tools used by customer-facing developers and engineers within MongoDB's Post Sales organization.

Responsibilities

  • Translate business strategy, stakeholder needs, and operational priorities into scalable, platform-based product capabilities on a product roadmap
  • Partner with business and engineering leaders to provide sound judgement product investments with enterprise architecture, security, governance, and platform standards
  • Develop clear product requirements (PRDs), prioritize features, define measurable outcomes, and drive adoption through data-driven decision making
  • Balance short-term business priorities with long-term platform strategy to maximize customer value, operational efficiency, and business impact
  • Champion a product-led mindset by continuously incorporating customer feedback, operational insights, and market trends into product evolution
  • Partner with Technical Services’ leaders and identify opportunities to transform the organization’s ways of working
  • Represent the voice of the user, ensuring solutions address real operational challenges
  • Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
  • Build strong partnerships with engineering teams, architects, and external vendors
  • Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
  • Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
  • Balance new feature development with platform improvements and technical debt
  • Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders
  • Partner with enablement and change management teams to drive adoption of new capabilities
  • Communicate product changes and new features across impacted teams
  • Monitor KPIs and support incident or problem management when issues arise

Qualifications

  • 8+ years of Product Management experience in enterprise SaaS or cloud platforms
  • Strong domain expertise in Technical Services & developer tooling and implementing solutions
  • Experience building custom workflow applications, automation platforms, or AI-powered tools
  • Deep knowledge of Sales and Service Cloud and customer lifecycle processes
  • Experience working with telemetry, analytics, and customer health data
  • Ability to partner effectively with engineering, operations, and business stakeholders
  • Technical fluency building/deploying agents focused on Developers, Technical support engineering workflows
  • Experience using product metrics and analytics to guide decisions
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Skills

Required:Product managementTechnical Services & developer toolingSales and Service Cloud knowledge

Benefits

  • Equity
  • Participation in the employee stock purchase program
  • Flexible paid time off
  • 20 weeks fully-paid gender-neutral parental leave
  • Fertility and adoption assistance
  • 401(k) plan
  • Mental health counseling
  • Transgender-inclusive health insurance coverage
  • Health benefits offerings
Last updated Oct 22, 2026. Interested? Apply on the company site.
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