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Lead Advanced Analytics, Community Support

Airbnb· Analytics Centre of Excellence (ACOE)
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Hybrid (Bengaluru)INR 3080k - INR 4400kFull-timePosted 4mo ago

About the role

Lead analytics role focused on supporting strategic business and product initiatives for Airbnb's Community Support domain, driving data analysis, metrics creation, statistical modeling, and AI-enabled analytics at scale.

Responsibilities

  • Design and build metrics / dimensions to monitor product and business performance.
  • Build sophisticated reporting, analytical tools, and dashboards that empower stakeholders to make data-driven decisions.
  • Work cross-functionally with Strategic Finance, Data and Analytical Engineering, and Data Science teams to ensure alignment and leverage synergies.
  • Conduct advanced data analysis and statistical modeling to extract actionable insights that inform strategic decisions.
  • Contribute towards advancing the Analytics and Data Science disciplines at Airbnb, including automating analytical processes, building new data tools and data sets, and mentoring others.
  • Actively build and scale AI-first analytics capabilities by integrating LLMs, agent-based workflows, and automation into day-to-day analytical processes.
  • Drive adoption of AI tools across teams by embedding them into business workflows, enabling self-serve analytics and decision support.
  • Stay at the forefront of applied AI developments and continually evaluate their relevance for solving business problems.

Qualifications

  • 8+ years in industry experience with a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
  • Prior experience in data science, product analytics within the community support/customer support domain.
  • Deep expertise in measurement frameworks, metric design, and metric creation.
  • Advanced proficiency in SQL/NoSQL, programming languages such as Python, R, SAS; intermediate knowledge of data foundations and databases like Presto, Hive, Teradata, Spark.
  • Expertise with BI tools like Tableau or Superset to develop reports and dashboards.
  • Experience leveraging AI to build dashboards, automate repetitive tasks, and empower stakeholders.
  • Familiar with experimentation, causal inference, and LLMs.
  • Robust business acumen, strategic thinking, and ability to make informed judgments.
  • Outstanding communication and stakeholder management skills; ability to influence across functions.
  • Agile, growth-minded approach with history of delivering projects from ideation to impact.

Skills

Required:Metrics designSQL/NoSQLPythonTableau / Superset
Nice to have:RSASAI/LLMs in analytics

Benefits

  • Base pay range India: ₹3,080,000—₹4,400,000 INR (annual)
  • Eligible for bonus or incentives, equity programs, benefits, and Employee Travel Credits
  • Reasonable accommodations during recruitment process
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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