Strategic Customer Success
About the role
Role focused on owning post-sale customer relationships for Arva AI’s financial institution clients, driving value, retention, and feedback to product in a fast-moving early-stage fintech environment.
Responsibilities
- Own the end-to-end customer relationship post-onboarding, from initial deployment through to expansion and renewal.
Skills
About Arva AI
AI Agents to scale AML, KYB and KYC operations
Banks and fintechs have large teams of human analysts who conduct manual checks and reviews. We replace those human compliance analysts with AI agents that automate 80% of the manual work for faster and more compliant financial crime (AML) reviews. Our first three products are: Screening AI (discount 91% of screening alerts), KYB/C AI (speed up onboarding), Transaction Monitoring AI (handle AML transaction monitoring alerts) Our end goal is to have a whole suite of AI workers that can handle manual compliance work for banks and fintechs. A $24B opportunity in the US alone.
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