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Assistant General Manager - Westminster

JETSET Pilates· Westminster – Management
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Westminster, CO$45k - $55kFull-timePosted 3mo ago

About the role

Assistant Manager responsible for fostering community, enhancing client experience, and ensuring consistent service delivery. Supervises Studio Leads and instructors, drives day-to-day operations, and participates in front-of-house activities with a mix of leadership, client care, sales, networking, and local marketing.

Responsibilities

  • Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
  • Onboard new Studio Leads and conduct training sessions with the General Manager when necessary.
  • Perform Studio Lead duties, including managing Mindbody and AXLE, answering phones, responding to emails, processing sales, and assisting with opening and closing duties.
  • Create, monitor, and maintain class and staff schedules.
  • Maintain inventory for supplies, retail, and beverages as needed.
  • Address client questions, concerns, and feedback promptly and professionally.
  • Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
  • Ensure all client inquiries, issues, and concerns receive a positive and timely response.
  • Periodically review Net Promoter Scores and take action on detractor feedback.
  • Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
  • Collaborate with the Franchise Owners and General Manager to implement strategies for increasing brand awareness.
  • Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
  • Promote JETSET in the community through 3–4 tabling or local events each month.

Qualifications

  • The job description does not list explicit qualifications in the provided text.

Skills

Required:Leadership and team developmentFront-of-house operationsScheduling and inventory managementClient experience and retentionSales and performance analysis
Nice to have:Local marketing and community outreach

Benefits

  • $45,000 - $55,000 a year
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
Company profileWebsite

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