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Deployment Strategist (Life Sciences)

Hippocratic AI· C&S
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Menlo Park, CAFull-timePosted 3mo ago

About the role

Deployment Strategist focused on deploying Hippocratic AI’s healthcare AI solutions in life sciences, owning the deployment lifecycle and long-term account success across MedTech, biotech, and pharma customers with onsite client work and collaboration with product/engineering.

Responsibilities

  • Go onsite with client leaders and teams to uncover key problems, workflows, and bottlenecks, then own the full deployment lifecycle—design, configuration, rollout, and optimization—alongside Forward Deployed Engineers.
  • Build and train new user groups on customized workflows across patient services, clinical operations, contact centers, and HCP enablement.
  • Track deployment performance and ROI, turning data into recommendations and demos/presentations for audiences from Directors to C-suite.
  • Embed with Product and Engineering to feed field insights into the broader roadmap.
  • Act as trusted advisor and customer success owner for life sciences accounts—building executive relationships, running QBRs, and driving adoption, retention, renewals, and expansion.
  • Define success metrics tied to each customer's goals and proactively flag renewal risks.
  • Tailor deployments to sector use cases (MedTech, biotech, pharma) like patient/HCP engagement, trial recruitment, adherence, and device onboarding.
  • Partner with regulatory, quality, and compliance teams to meet standards (GxP, HIPAA, FDA, EMA), and represent life sciences needs back to Product/Engineering.

Qualifications

  • Bachelor's degree from an accredited university.
  • 4+ years in life sciences consulting or customer-facing strategy and implementation, leading complex engagements in fast-paced, ambiguous environments.
  • Strong analytical skills, comfortable using data and metrics to drive decisions, with experience in tools like Python, R, SQL, or Excel.
  • Excellent communication and stakeholder management across diverse audiences (clinical staff, IT, executives), with the autonomy to operate in client-embedded settings.
  • Ability to travel 25–40%, including overnight and out-of-state trips.
  • Generalist or subject-matter expertise in a life sciences area (clinical trials, patient services, HCP enablement, med devices, etc.).
  • Customer-success mindset—owning adoption, retention, and account health—paired with the strategic and technical depth to drive complex deployments.

Skills

Required:Onsite deployment leadershipAccount managementData-driven decision making
Last updated Sep 30, 2026. Interested? Apply on the company site.

About Hippocratic AI

Safest Healthcare Generative AI Agents

Safest Healthcare Generative AI Agents Our AI agents do not diagnose or prescribe. Learn more. Listen to these 4 real de-identified calls from the over 115 million clinical interactions.

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