Partner Program Lead
Hybrid (San Francisco)$180k - $270k + equityFull-timePosted 3mo ago
About the role
The Partner Programs Lead builds and scales the infrastructure for Harvey's partner ecosystem across technology, consulting, and channel relationships. They translate go-to-market priorities into structured programs, ensuring repeatable, measurable partner motions aligned with customer outcomes, and act as the connective tissue between Partnerships, Sales, Marketing, Product, and Customer Success.
Responsibilities
- Design, launch, and continually refine Harvey's global partner program structure (tiers, benefits, requirements, and incentives) to drive ecosystem health and revenue impact.
- Own the partner portal and core partner systems experience, ensuring content, tools, and workflows enable onboarding, enablement, and co-sell with Harvey.
- Build and run partner enablement and certification programs, including curricula, certification paths, and evaluation mechanisms aligned to product updates and GTM priorities.
- Define and maintain the core partner KPI framework (e.g., sourced/influenced pipeline, activation, certification, NPS), and use data to recommend and drive program changes.
- Serve as the operational and escalation point for partner issues — coordinating with Sales, CS, Support, Product, and Legal to resolve problems quickly while protecting Harvey's brand.
- Partner with Marketing, Sales, and Business Development to design and execute scalable motions (launch plays, campaigns, co-marketing) that increase partner productivity and satisfaction.
Qualifications
- 7+ years of experience in partner programs, ecosystem operations, or channel programs within high-growth SaaS, AI, ML, or platform businesses.
- Proven track record designing and operating global partner or channel programs, including program structure, benefits/requirements, and partner lifecycle management.
- Strong program management and organizational skills — able to translate strategy into clear roadmaps, timelines, and cross-functional execution.
- Analytical strength with experience defining, instrumenting, and acting on partner metrics; comfortable making decisions with imperfect data.
- Executive presence and communication skills, with the ability to engage credibly with senior partner leadership and internal executives in written, verbal, and presentation formats.
- Calm, customer- and partner-obsessed mindset; able to navigate escalations and ambiguity while maintaining strong relationships and a focus on outcomes.
Benefits
- Comprehensive health, dental and vision coverage
- retirement benefits (401k match up to 4%)
- flexible PTO
- equity plan participation
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Harvey
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Harvey is a platform built to meet the standards of the world’s leading professional service firms.
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