← All roles

Enablement Lead (Builder) - Tokyo

OpenAI· Go To Market
Apply on company site
Tokyo, JapanFull-timePosted 3mo ago

About the role

The Enablement Lead role is a specialist post-sales enablement position focused on designing and delivering technical enablement experiences to support durable adoption of OpenAI products. Based in Tokyo with a hybrid model (3 days in office per week) and relocation assistance provided.

Responsibilities

  • Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments
  • Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption
  • Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams
  • Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale
  • Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience
  • Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions
  • Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements

Qualifications

  • 4+ years of experience in customer-facing or instructional roles, engaging C-level and senior technical audiences in complex enterprise environments
  • Exceptional presentation and communication skills, particularly when conveying the value of technical concepts clearly to senior and executive-level audiences
  • Strong technical depth across coding, agents, and APIs, with a practical understanding of how AI systems are built, evaluated, and operated in production, including RAG, evaluation strategies, fine-tuning, and key tradeoffs
  • Proven experience leading structured technical trainings, such as API bootcamps, workshops, or enablement sessions, with the ability to design learning journeys, handle live questions, and reason through problems in real time
  • Strong ability to connect technical features and capabilities to concrete business outcomes such as productivity, efficiency, cost reduction, risk mitigation, or revenue impact
  • Humility, eagerness to help others, and willingness to learn to support team and customer success
  • Comfortable thinking on their feet in live customer settings, adapting quickly to new information and changing priorities while maintaining clarity and momentum
  • Commitment to fostering the safe and ethical evolution of AI

Skills

Required:Experience in customer-facing or instructional roles with enterprise audiencesPresentation and communication skillsTechnical depth across coding, agents, and APIsExperience leading technical trainingsAbility to link tech features to business outcomes
Last updated Oct 8, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at OpenAI