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Device Safety & Risk Operations Specialist, User Safety & Risk Operations

OpenAI· User Operations
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Hybrid (San Francisco)Full-timePosted 3mo ago

About the role

Senior individual-contributor role building the safety operating model for a new category of consumer hardware, translating emerging product risks into practical workflows, controls, launch plans, and durable systems within OpenAI’s User Safety & Risk Operations.

Responsibilities

  • Build the end-to-end safety and risk operating model for new consumer hardware, from early requirements through launch and early-life operations.
  • Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards.
  • Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events.
  • Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation.
  • Translate safety and operational needs into requirements for tooling, case management, data access, monitoring, logging, and automation.
  • Establish clear ownership boundaries across Product, Engineering, Legal, Privacy, Product Policy, Support, Product Quality, and other operational partners.
  • Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring.
  • Use operational data, customer signals, product telemetry, and case outcomes to identify patterns and improve upstream products and systems.
  • Determine where AI and automation can improve triage, evidence assembly, consistency, and response while preserving appropriate human judgment.
  • Stand up priority workflows, operate them through launch and early-life stabilization, and transition them into durable homes across USRO and partner teams.

Qualifications

  • 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.

Skills

Required:Operational design of safety/risk programsIncident taxonomy and escalation designWorkflow and playbook developmentRegulated/privacy-sensitive case designTooling and data access requirements

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Sep 3, 2026. Interested? Apply on the company site.

About OpenAI

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