Office Manager, Mexico City
About the role
Office Manager responsible for coordinating daily office operations, supporting local leaders and employees, and ensuring a welcoming, productive office environment in Mexico City. Partners with Country Manager and multiple teams to enable great work, connection, and gatherings.
Responsibilities
- Support the Office Experience: ensure the office is welcoming, organized, and operationally ready; serve as a visible presence for employees, visitors, and guests; support day-to-day workplace experience programs and services; monitor office needs and proactively address issues; maintain hospitality standards across spaces.
- Coordinate Office Operations: manage daily workplace operations, hospitality services, food programs, and amenities; partner with vendors to ensure service delivery and issue resolution; monitor workplace conditions and employee feedback; track requests and follow-up actions; communicate improvement opportunities to regional/global teams; maintain documentation and processes; support office standards, playbooks, and utilization reporting.
- Leadership & Administrative Support: act as trusted admin partner to the Country Manager; calendar, meeting, and room scheduling support; coordinate logistics for leadership visits, executive meetings, and business gatherings; serve as local resource for employees and leaders.
- Support Gatherings & Connection: coordinate logistics for local gatherings, leadership visits, and employee engagement activities; support regional gatherings; collaborate with Workplace Ops and Regional Gathering Manager; ensure spaces, vendors, and attendee experiences are prepared; deliver connection and community-building experiences using global guidance.
- Build Strong Relationships: develop positive relationships with employees, leaders, EAs, vendors, and cross-functional partners; foster a culture of hospitality and service; gather feedback to improve the office experience.
Qualifications
- 5+ years of experience in office management, workplace experience, hospitality, events, administration, or related fields
- Strong organizational and project coordination skills
- Experience coordinating meetings, events, leadership visits, or workplace programs
- Excellent communication and interpersonal skills
- Strong attention to detail and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- Hospitality mindset with passion for creating positive experiences
- Strong problem-solving skills and sound judgment
- Experience partnering with vendors and cross-functional stakeholders (preferred)
- Full professional proficiency in English and Spanish
Skills
Benefits
- Not specified in the description

About Airbnb
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Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.
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