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Programs and Business Operations Lead, Membership & Services

Airbnb· Services & Membership
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Hybrid (United States)$168k - $203kFull-timePosted 3mo ago

About the role

Role focused on developing and executing strategies to grow the success of Airbnb by leading programs that span product, marketing, and operations, with emphasis on data-driven insights, cross-functional collaboration, and scalable growth levers in an ambiguous, early-stage environment.

Responsibilities

  • Develop actionable business analysis - enable functional leads to provide consistent information to their teams and stakeholders
  • Provide data driven insights quickly and accurately by leveraging tools such as SQL, excel and Tableau
  • Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies—speaking their language and earning their trust as a strategic peer
  • Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers
  • Build tools and equip teams with the relevant data support to tools to make actionable decisions
  • Create materials to communicate strategy and business performance to key stakeholders
  • Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations

Qualifications

  • 10+ years experience in consulting position, or strategy operations role and working across multiple geographies
  • Ability to prioritize quickly and go deep on execution of new initiatives
  • Analysis and formulation of plans to address key business priorities or issues
  • Leadership and ability to influence other stakeholders
  • Ability to take initiative and deal with uncertainties
  • Strong appetite for working with the Airbnb community
  • Ability to manage complex projects and multi-task with excellent organization skills
  • Deep understanding of supply/demand dynamics, incentive design, and growth levers
  • Background in loyalty programs, incentive programs, or merchandising strongly preferred
  • Pays attention to both details and macro-level outcomes
  • Seasoned internal and external communicator with strong interpersonal skills
  • Ability to thrive in a fast-paced, dynamic and ever changing startup environment
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
  • Data driven, can do attitude, strategic thinker and passion for new products and solutions
  • Comfortable with Excel, SQL
  • Strong verbal and written communication skills

Skills

Required:SQLExcelTableauProgram managementCommunication

Benefits

  • Base pay range: $168,000—$203,000 USD per year
  • Bonus, equity, benefits, and Employee Travel Credits may be eligible
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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