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Business Support Engineer - Meta Business Agent

Meta· Operations
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Hybrid (Austin, TX)$142k - $201kFull-timePosted 3mo ago

About the role

Meta seeks a Business Support Engineer to support the Meta Business Agent initiative, with a focus on distributed systems, API troubleshooting, and AI-driven end-to-end support. The role involves collaborating with cross-functional teams and partners globally, leveraging AI tools, and shaping the product roadmap through proactive issue resolution and knowledge sharing.

Responsibilities

  • Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction
  • Troubleshoot large-scale distributed systems and partner integrations, championing operational excellence and engineering craftsmanship
  • Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale your impact with an 'AI native' mindset
  • Build, launch, and optimize AI solutions using Llama and other LLMs, owning the full lifecycle from prototype to production
  • Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams
  • Provide 24/7 oncall support coverage via rotation schedule (including weekends)
  • Collaborate with Platform and Infrastructure teams to investigate issues, align on fixes, and drive continuous product improvement
  • Create clear documentation, specs, guides, and presentations to communicate complex AI concepts to diverse audiences, scaling the team's knowledge internally and externally
  • Drive end-to-end execution, using sound judgment to manage stakeholder expectations and ensuring clear alignment. Develop and share AI/ML expertise, actively coach and mentor peers on technical troubleshooting and project execution

Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • 5+ years of experience in Software Engineering or Site Reliability Engineering
  • Proven experience in API development on cloud-based infrastructures, with the ability to debug, identify root causes, and independently resolve outages impacting Meta partners
  • Experience with the full web stack, REST APIs, Python, PHP/Hack, and JavaScript/React development, along with debugging and bug management
  • Knowledge on fine-tuning and optimizations of PyTorch models and with at least one LLM such as LLaMA, GPT, Claude, Falcon, etc
  • Experience in communicating with technical and business audiences and writing technical documentation
  • Experience in assessing, analyzing, and resolving operational issues using data analysis (SQL)

Skills

Required:API developmentDistributed systemsCloud-based infrastructuresProgramming languagesAI/ML modelingData analysisDocumentation & communication

Benefits

  • Benefits information referenced in the posting (see linked Meta benefits)
Last updated Oct 23, 2026. Interested? Apply on the company site.

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