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Gerente General - Colombia

ARQ· Operations
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Hybrid (Bogota / Remote (US))Full-timePosted 3mo ago

About the role

General Manager, Licensing Colombia. Lead ARQ's regulated entity in Colombia, securing and maintaining operating licenses, managing regulatory approvals, and building the operational infra for compliant growth. Own local credit risk framework and coordinate with global teams.

Responsibilities

  • Own end-to-end operational management of the regulated entity, including AML, KYC and KYB, fraud, safeguarding, complaints, regulatory reporting, internal controls, customer support, and audit readiness
  • Ensure full compliance with local laws, license conditions, and internal policies, maintaining a robust risk management and control framework
  • Serve as the primary point of contact for local supervisory authorities, leading regulatory inspections, implementation tables, and audits
  • Drive the entity through each stage of the regulatory approval timeline, from constitution approval through to go-live audit, ensuring milestone readiness at every step
  • Draft, implement, and operate local credit and risk policies in line with regulatory frameworks and the regulator expectations
  • Own the local credit risk framework, including drafting and operationalizing credit policies, overseeing credit decisioning processes, and ensuring lending activity is managed in line with regulatory requirements and ARQ's internal risk appetite — working closely with the global credit and risk teams to maintain consistency across the group
  • Maintain close coordination with global legal and compliance teams to ensure policies, controls, and reporting are consistent with both local requirements and group standards
  • Manage the day-to-day operations of the regulated entity, ensuring it is structured and ready for sustainable growth; this includes overseeing operational processes, maintaining adequate staffing and governance structures, coordinating with global product and engineering teams to ensure local operational requirements are met, and building the internal controls and reporting cadence needed to scale compliantly as the business grows
  • Act as the local signatory and board-level representative where required by the regulator or entity governance structure

Qualifications

  • 7+ years of experience in a regulated financial institution, fintech, or financial services environment, with direct exposure to licensing, operations, or risk management
  • Hands-on experience working within local regulatory frameworks in your jurisdiction, including direct interaction with supervisory authorities
  • Demonstrated ability to draft and operationalize risk, operations and compliance frameworks, including credit policy, AML/KYC controls, and operations
  • Strong stakeholder management skills, particularly with regulators, external advisors, and internal legal and compliance teams
  • Exceptional organizational ability and attention to detail, with a rigorous due diligence mindset suited to high-scrutiny regulatory environments
  • Structured problem-solving and the ability to navigate complex processes and extract decisions from ambiguous situations
  • High ownership mentality with proven ability to drive outcomes across long regulatory timelines

Skills

Required:Regulatory licensing and approvalsAML/KYC/KYB controlsCredit policy and risk framework
Last updated Oct 25, 2026. Interested? Apply on the company site.
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About ARQ

The global financial platform for affluent consumers in the Americas.

ARQ opens the world’s strongest assets and markets to travelers, investors and professionals across the Americas—so they can spend, receive, send and grow their money wherever they are. Formerly known as DolarApp.

FintechCrypto / Web3
Company profileWebsite

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