← All roles

Payment Operations Manager

ARQ· Operations
Apply on company site
Hybrid (Remote (US))Full-timePosted 3mo ago

About the role

Global payments operations lead focusing on end-to-end payments lifecycle, crypto settlement, and treasury tooling for ARQ's fintech platform.

Responsibilities

  • Own the Payments Lifecycle: Run end-to-end global payment operations as well as crypto settlement, bridging, and custodian movements.
  • Execute Accounts Payable & Payroll: Prepare, review, and release accounts payable runs and payroll disbursements across entities.
  • Strengthen Crypto Controls: Oversee hot/cold wallet movements, whitelisting, pre-sign review, chain-to-ledger reconciliation, and on-chain parity checks; treat crypto with the same rigour as a regulated fiat .
  • Reconcile & Resolve Exceptions: Monitor queues across rails, investigate failed and stuck transactions, resolve breaks between rail ↔ ledger ↔ custodian ↔ bank, and enforce cut-off discipline.
  • Improve the Internal Treasury System: Act as the operational voice shaping our in-house Treasury payment tooling - requirements, UAT, business readiness, and change control, partnering with product and engineering.
  • Oversee Automated Flows: Monitor payment provider integrations, catch drift early, and prioritise the automation backlog with engineering.
  • Govern Procedures: Own procedure documentation, periodic reviews, and change control so controls stay current with regulatory and business change.
  • Report & Measure: Produce operational reports on settlement timeliness, funding utilisation, break rates, and control effectiveness; surface insights that drive decisions.
  • Escalate & Investigate: Spot risk early, escalate promptly to contain loss, and lead post-incident reviews with clear root cause and durable fixes.
  • Partner Cross-Functionally: Be the first point of contact for business, technology, risk, compliance, and finance; align stakeholders and drive timely resolution.

Qualifications

  • 3+ years in payments operations, treasury operations, or settlements at a bank, fintech, exchange, or payments provider.
  • Strong working knowledge of fiat payment rails and the operational mechanics of reconciliation, exception handling, and cut-offs.
  • Sharp control instincts: you've owned procedure documents, change control, and audit-ready evidence, and you can spot a weak control from a mile away.
  • Experience executing accounts payable and / or payroll disbursements at scale, including multi-entity and multi-currency flows.
  • High attention to detail and accuracy in processing, reconciliation, and control activities.
  • Track record of delivering automation and process re-engineering that measurably improved speed, accuracy, or scalability.

Skills

Required:Payments operationsFiat payment railsInternal controls & audit readinessAutomation & process re-engineering

Benefits

  • Not specified in description
Last updated Oct 25, 2026. Interested? Apply on the company site.
ARQ logo

About ARQ

The global financial platform for affluent consumers in the Americas.

ARQ opens the world’s strongest assets and markets to travelers, investors and professionals across the Americas—so they can spend, receive, send and grow their money wherever they are. Formerly known as DolarApp.

FintechCrypto / Web3
Company profileWebsite

More open roles at ARQ