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Customer Support Agent

ARQ· Support
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Hybrid (Buenos Aires / São Paulo / Bogota / Remote (US))Full-timePosted 3mo ago

About the role

Customer Support Agent role at ARQ, a fintech startup focused on cross-border money movement for affluent clients in the Americas. Full-time, remote-friendly with offices in Buenos Aires, São Paulo, Bogotá, or US remote locations. US citizen/visa only.

Responsibilities

  • Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
  • Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.
  • You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.

Qualifications

  • Fluency in English and Spanish and/or Portuguese, verbal and written
  • At least 2 years of experience in Customer Support
  • Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
  • Eager to work hard and go the extra mile to make our customers happy
  • Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
  • Resourcefulness, with attention to detail and due diligence
  • Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer

Skills

Required:English and Spanish and/or Portuguese fluencyCustomer Support experienceProblem solvingEmpathy and customer-centricityTeam collaboration

Benefits

  • Competitive salary
  • Discretionary performance cash bonus
  • Latest technology to work with
  • Strong team that will help you improve your skills
Last updated Oct 25, 2026. Interested? Apply on the company site.
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About ARQ

The global financial platform for affluent consumers in the Americas.

ARQ opens the world’s strongest assets and markets to travelers, investors and professionals across the Americas—so they can spend, receive, send and grow their money wherever they are. Formerly known as DolarApp.

FintechCrypto / Web3
Company profileWebsite

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