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Engagement Manager

Medra· GTM
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San Francisco$140k - $215kFull-timePosted 3mo ago

About the role

Engagement Manager for Medra, focused on managing customer relationships from pre-sale to post-sale, deployment, and expansion in a 100% on-site San Francisco role within the GTM department.

Responsibilities

  • Own the customer relationship from pre-sale through post-sale, deployment, & expansion
  • Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements
  • Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria
  • Dynamically move between high-level strategy and execution-level detail to plan and understand how day-to-day engineering activities map to overall goals, make complex technical trade-offs, and proactively forecast roadblocks
  • Operate with extreme ownership and set the pace for the team to ensure we ship on time
  • Design, track, and optimize customer success metrics to build the business case
  • Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy
  • Develop scalable playbooks for customer engagement and integrate feedback into product development efforts

Qualifications

  • Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field
  • 3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles
  • 3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows
  • A deep interest in the life sciences and a demonstrated eagerness to learn quickly
  • Track record of successfully leading complex, high-stakes customer engagements that relied on fast decision-making and tight coordination internally and externally
  • Experience thriving in cross-functional collaboration, effectively working with teams across Engineering, Product, & Sales
  • Customer obsession and a passion for deeply understanding user needs and delivering impactful solutions
  • A bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes
  • Strong communicator with executive presence & relationship-building capability
  • Exceptional ability to translate complex technical concepts into clear business value
  • Excel in ambiguous environments where there is minimal structure and no playbook
  • Low-ego, high agency, team-first, and first-principles mindset

Skills

Required:Customer relationship managementStrategic roadmap planningCross-functional collaboration

Benefits

  • An opportunity to change the way that scientific research happens
  • Fast-paced, creative, and collaborative work environment
  • Significant equity ownership
  • 401k
  • Medical insurance and dental Insurance
  • Unlimited PTO
  • Weekday dinners
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Medra

Hand over lab work

Scientists automate protocols with Medra’s autonomous robotic system.

BiochemistryCell BiologyGenomicsHistologyMicrobial discoveryAIRobotics
Company profileWebsite

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