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Customer Success & Onboarding Manager

32Co· Commercial
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Hybrid (London)Full-timePosted 3mo ago

About the role

01Health is hiring a Customer Success & Onboarding Manager to lead onboarding, adoption, and ongoing customer success for practices using the AI-enabled healthcare platform. Role involves hands-on practice onboarding, training, relationship building across practice stakeholders, and collaboration with Sales and Product to drive adoption and revenue growth.

Responsibilities

  • Lead the onboarding: Take ownership of new practice rollouts, ensuring every implementation runs smoothly and delivers an exceptional first experience.
  • Train and inspire teams: Deliver engaging, hands-on sessions that turn new users into confident, enthusiastic platform champions.
  • Revenue attainment: Drive order volume from partner dentists to ensure they hit mutually agreed targets and generate sustainable revenue for the business.
  • Build strong relationships across all levels: Connect with Area Managers, Practice Managers, Owners, Dentists, Hygienists, Receptionists, Treatment Coordinators, and more.
  • Analyse usage and share insights: Put together and deliver monthly reports on product usage and customer feedback to practice stakeholders, including Practice Managers, to highlight impact and encourage continued adoption.
  • Showcase and teach cutting-edge AI features: Help users understand and get excited about our AI tooling, demonstrating how they enhance patient care and make daily workflows smarter and easier.
  • Partner with internal teams to drive success: Collaborate with colleagues across Sales and Product to ensure practices get the maximum value from 01Health.
  • Shape scalable onboarding frameworks: Take lessons from each implementation to build repeatable, efficient processes that can scale as we grow across new practices and healthcare verticals.

Qualifications

  • 2-5 years of customer success, implementation and/or account management experience.
  • Healthcare or dental background (desirable but not essential).
  • Excellent communication skills; ability to engage stakeholders at all levels and inspire teams.
  • Problem-solver; able to build processes from scratch and create scalable frameworks.
  • Proven ability to iterate quickly and use AI to move faster (e.g., drafting communications, structuring playbooks, analyzing feedback).
  • Thrives on face-to-face engagement and visiting practices.
  • Location: Able to commute to our London office on Mondays, Wednesdays, and Fridays.

Skills

Required:Customer onboardingStakeholder managementCommunicationAnalytics & reporting

Benefits

  • 25 days holiday + your birthday off
  • Vitality Health cover - private medical insurance
  • Team Perks — regular team lunches, quarterly socials, and an annual company retreat
  • Hybrid working - three days in office per week with flexibility for remote work
Last updated Oct 7, 2026. Interested? Apply on the company site.

About 32Co

Superhuman healthcare

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