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Starlink Enterprise Account Director, Aviation

SpaceX· Starlink Enterprise Sales & Account Management
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Bastrop, TXFull-timePosted 3mo ago

About the role

Starlink Enterprise Account Director for Aviation responsible for managing a portfolio of strategic aviation customers from contract signature through activation and ongoing relationship growth, delivering exceptional customer service and revenue realization.

Responsibilities

  • Act as the primary point of contact for a portfolio of strategic Enterprise Aviation customers from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
  • Work with a team of Account Specialists and Leads to support day-to-day requests including orders, invoicing and supply management
  • Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
  • Collect, communicate and champion customer feedback internally to influence programmatic and technical development
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
  • Retain and grow the value of accounts in both hardware and service revenue
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualifications

  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
  • 8+ years of experience in a customer-facing role

Skills

Required:Account managementSales / business developmentCustomer relationship managementContract interpretationCommunication
Last updated Jul 8, 2026. Interested? Apply on the company site.

About SpaceX

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