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Starlink Enterprise Account Director, Aviation

SpaceX· Starlink Enterprise Sales & Account Management
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Woodinville, WA$180k - $260kFull-timePosted 3mo ago

About the role

Role focused on managing and growing a portfolio of strategic aviation customers for Starlink Enterprise, from onboarding through long-term retention and revenue realization.

Responsibilities

  • Act as the primary point of contact for a portfolio of strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
  • Work with a team of Account Specialists and Leads to support day-to-day requests including orders, invoicing and supply management
  • Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
  • Retaining and growing the value of accounts in both hardware and service revenue
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualifications

  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
  • 8+ years of experience in a customer-facing role

Skills

Required:Account managementStakeholder managementSales / revenue realizationContract interpretationCommunication
Nice to have:Problem solving

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • various other discounts and perks
  • accrue 3 weeks of paid vacation and 10+ paid holidays per year
  • paid sick time in Washington State
Last updated Jul 15, 2026. Interested? Apply on the company site.

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