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Starlink Enterprise Account Director, Aviation

SpaceX· Starlink Enterprise Sales & Account Management
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Woodinville, WA / Redmond, WA / Hawthorne, CA / Bastrop, TX$180k - $260kfull-timePosted 3mo ago

About the role

Starlink Enterprise Account Director, Aviation is a client-facing role responsible for managing a portfolio of strategic aviation customers from contract signature through onboarding, activation, ongoing account management, and revenue growth, while coordinating with cross-functional teams to deliver exceptional service and drive customer value.

Responsibilities

  • Act as the primary point of contact for a portfolio of strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
  • Work with a team of Account Specialists and Leads to support day-to-day requests including orders, invoicing and supply management
  • Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow the business
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
  • Retain and grow the value of accounts in both hardware and service revenue
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualifications

  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, program management, sales or account management experience
  • 8+ years of experience in a customer-facing role

Skills

Required:Account managementStakeholder managementCommunication

Benefits

  • Long-term incentives (stock or long-term cash awards)
  • Discretionary bonuses
  • Employee Stock Purchase Plan
  • Medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • 3 weeks of paid vacation
  • 10+ paid holidays per year
  • Paid sick time as per Washington State laws
Last updated Jul 22, 2026. Interested? Apply on the company site.

About SpaceX

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