← All roles

Starlink Enterprise Account Manager (Retail)

SpaceX· Starlink Enterprise Sales & Account Management
Apply on company site
Redmond, WA$115k - $155kfull-timePosted 3mo ago

About the role

Enterprise-focused account management role for Starlink Retail customers, serving as primary point of contact from contract signature through activation, onboarding, ongoing management, and growth of hardware and service revenue.

Responsibilities

  • Act as the primary point of contact for a portfolio of Retail customers by building and managing a one-to-many strategy to own the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
  • Delivering impeccable customer service at scale to Retail customers and distributors
  • Developing an engagement strategy and content for Retail organizations that enables continuous growth and self-support
  • Work closely with distributors, retailers, production planning, sales, and logistics to create and manage orders, delivery timelines, invoices, e-invoices, payments and credits
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our Retail business
  • Retaining and growing the value of Retail accounts in both hardware and service revenue
  • Maintaining a culture of extreme ownership to drive continuous growth and streamline process efficiency
  • Identify the top growing accounts by region to develop relationships and growth strategies by understanding the root of how the customer is using Starlink to provide business solutions
  • Act as an extreme owner of Retail accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualifications

  • Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 5+ years of professional experience
  • 1+ years of SQL or data analysis experience
  • 3+ years experience in a customer-facing role

Skills

Required:SQL/data analysisCustomer-facing role experience

Benefits

  • stock-based incentives potential
  • comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • vacation and holidays
  • paid sick time in WA
  • company shuttles from Seattle areas to Redmond office
Last updated Jul 8, 2026. Interested? Apply on the company site.

About SpaceX

defense-aero-and-safetysetter-30setter-30-2026-q1wing-list-2026wing-list-2026-giga-stage
Company profileWebsite

More open roles at SpaceX