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Customer Success Manager

Crusoe· Cloud Go-To-Market (GTM)
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New York, NY - US$155k - $175kFull-timePosted 3mo ago

About the role

Customer Success Manager responsible for engaging customers, guiding them through technical complexities of Crusoe’s cloud-based AI/ML solutions, delivering training, monitoring success KPIs, and ensuring retention and ROI.

Responsibilities

  • Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
  • Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
  • Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
  • Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
  • Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
  • Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

Qualifications

  • Bachelor’s degree in Business, Engineering, or a related field.
  • Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
  • Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
  • Strong interpersonal, communication, and presentation skills.
  • Demonstrated ability to build relationships at all levels within an organization.
  • Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Skills

Required:Customer relationship managementTechnical guidance and supportPerformance monitoring and reporting
Nice to have:Industry and technical awareness

Benefits

  • Competitive compensation
  • Restricted Stock Units
  • Paid time off & paid holidays
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
Last updated Jul 22, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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