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Japan Community Manager

thatgamecompany· Growth
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OtherFull-timePosted 3mo ago

About the role

Responsible for establishing and operating core official community hubs in Japan (Twitter/X and Discord), monitoring Japanese player sentiment, cultivating local UGC and moderator teams, and translating community feedback into actionable reports for product and global brand teams.

Responsibilities

  • Japan Community Hub Management & Long-term Operations: from-scratch setup, localization configuration, and long-term daily operations of core official community hubs in Japan (Twitter/X and Discord); design high-engagement growth loops, seasonal activities, and interactive campaigns to drive community activity and organic virality.
  • Japanese Player Sentiment Monitoring & Crisis Management: daily monitoring of player sentiment and trends across Japanese social media; compile data-driven reports; draft and publish localized official announcements during maintenance, bugs, or PR emergencies using Keigo to protect brand reputation.
  • UGC Cultivation & Moderator Ecosystem Maintenance: recruit, train, and manage localized Japanese Discord moderator/maintenance teams; cultivate relationships with core Japanese fan-creators and KOLs to stimulate high-quality UGC.
  • Cross-functional Communication & Feedback Bridge: translate Japanese community feedback into structured reports for Product/PM and global Brand teams to help developers understand user feedback and product suggestions.

Qualifications

  • 3–5 years of experience in game publishing or community operations for the Japanese market.
  • Experience with global publishing (出海) in Anime/ACG, female-oriented, or hardcore gaming titles is a plus.
  • Deep understanding of Japanese ACG subculture (Otaku, VTubers, Doujin/fan culture, mobile game landscape); ability to navigate sensitive discussions and avoid copyright or cultural pitfalls.
  • Data-driven mindset with proficiency in Twitter/X and Discord analytics; ability to use metrics to diagnose community health and iterate strategies.
  • Bachelor’s degree or higher (Journalism, Communications, Linguistics, Marketing, or related field).
  • Proficiency in Discord bot configuration and overseas social media scheduling tools; basic Photoshop skills for social assets are a plus.
  • Professional working proficiency in English and Japanese.

Skills

Required:Community growth strategySocial listening and sentiment analysisJapanese/English bilingual communicationDiscord bot configuration
Nice to have:Graphic design (Photoshop)
Last updated Jul 23, 2026. Interested? Apply on the company site.

About thatgamecompany

is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide.

thatgamecompany is a game studio dedicated to creating timeless interactive entertainment that inspires human connection worldwide.

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