← All roles

Machine Learning Engineer, CX Intelligence

Coinbase· CX Intelligence Engineering (Enterprise Applications and Architecture)
Apply on company site
Hybrid (Remote - Brazil)BRL 347.9kFull-timePosted 3mo ago

About the role

Machine Learning Engineer on Coinbase's CX Intelligence Engineering team, building and scaling multi-agent, AI-powered customer support workflows by connecting LLMs with internal APIs/tools, delivering compliant experiences for millions of customers.

Responsibilities

  • Architect multi-agent systems using orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end
  • Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling
  • Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve performance of non-deterministic AI agents in production
  • Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies
  • Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices
  • Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture

Qualifications

  • 3+ years building and scaling ML/AI systems in production, with experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously
  • Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar)
  • Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent)
  • Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams
  • Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

Skills

Required:Agentic ML systemsLLM lifecyclePythonVector databases

Benefits

  • Private Medical Insurance
  • Private Dental Insurance
  • Group Life Insurance
  • Childcare Reimbursement
  • Wellness Stipend
  • Mobile/Internet Reimbursement
  • Meal Vouchers
  • Learning and Development Allowance
  • Employee Assistance Program
  • Travel Medical Policy – Global Traveler
  • Fertility Benefits
  • Generous Time off/Leave Policy
Last updated Oct 15, 2026. Interested? Apply on the company site.
Coinbase logo

About Coinbase

Buy, sell, and manage cryptocurrencies.

Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.

crypto-web3
Company profileWebsite

More open roles at Coinbase