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Customer Product Solutions Manager, Aviation Robotics

Dexterity· General and Administration – Finance
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Redwood City, CA$135k - $165kFTPosted 3mo ago

About the role

Role focused on hardware deployment and field execution within the aviation robotics domain, coordinating program delivery, documentation, and customer-facing communication with engineering, product, and GTM teams.

Responsibilities

  • Support customer communications by providing clear updates on program milestones, risks, and timelines
  • Help manage customer expectations in partnership with the product lead
  • Translate technical challenges into understandable updates for non-technical stakeholders
  • Author, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation, among others
  • Ensure documentation is accurate, complete, and delivered on time
  • Support alignment of program deliverables with customer requirements and applicable aviation safety and compliance standards
  • Support the building of compliance lists and definitions in the new field of AI-robotics for the aviation industry
  • Organize and meaningfully contribute to the writing of Statement of Work (SOW) documents and other contractual documents
  • Coordinate execution activities across engineering, product, and operations teams
  • Drive the deployment of robotic and other systems at customer sites, including airports and aviation hub facilities
  • Assist with customer transition activities, including documentation, training coordination, and handoff support
  • Participate in on-site surveys to gather environmental, operational, and technical requirements
  • Document site-specific constraints and incorporate findings into program plans
  • Domestic and international travel as required (20%)
  • Partner with engineering, product, supply chain, operations, and legal teams to keep programs on track
  • Track dependencies, risks, and action items and escalate issues as needed
  • Help maintain program schedules and status reporting

Qualifications

  • 3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environments
  • Master’s degree in Engineering, Statistics, or a related technical field
  • Strong written and verbal communication skills, including experience contributing to technical or customer-facing documentation
  • Self-driven, and highly independent
  • Experience supporting programs involving hardware, software, and real-world deployments

Skills

Required:Program or project managementTechnical documentationCommunicationStakeholder managementTravel readiness

Benefits

  • Comprehensive medical, dental, vision, equity package, and flexible PTO included.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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The foundational platform for enterprise Physical AI.

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