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Forward Deployed Engineer

Dexterity· Engineering – Product Operations
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Redwood City, CA$130k - $170kFTPosted 3mo ago

About the role

Role focused on leading Dexterity's robots into new customer opportunities by bridging standard product Capabilities with unique field challenges, delivering pilots, enabling rapid scale, and serving as a technical point-of-contact at strategic sites.

Responsibilities

  • Drive System Performance Improvement in the Field — translate field operations experience into better systems, improved learning and enhanced robot skills to optimize deployments as scale increases.
  • Diagnose & Resolve Incidents — analyze logs, telemetry, data, and container metrics; reproduce issues in staging; craft workarounds; document in ticketing systems.
  • Proactive Monitoring — tune alerting rules, dashboards, and anomaly-detection models; perform trend analysis towards KPI targets.
  • Field Presence — embed on customer site during go-live, major upgrades, or chronic issue hunts.
  • Knowledge & Automation — write SOPs, runbooks, self-service articles; contribute to CLI tools and diagnostic scripts; mentor TAC.
  • Continuous Improvement Projects — partner with Product and Engineering on feature hardening and reliability improvements.
  • Own and execute NPI software commissioning at customer sites, including tooling setup, system testing, and calibration.

Qualifications

  • BS or MS in Computer Science, Robotics or related discipline, or relevant experience.
  • Proficient in Python or C++, with experience implementing a large project or product feature.
  • Hands-On Work in Physical-AI Environments — willingness to work across full robot stack from sensors to software.
  • Data-driven mindset to instrument, query, and visualize telemetry.
  • Familiarity with observability platforms (Grafana, Kibana, Foxglove, ArgoCD).
  • Strong analytical and debugging skills; experience parsing logs and telemetry data.
  • Clear communication to translate technical findings into customer-friendly language and actionable bug reports.
  • Self-starter with ownership in ambiguous environments; bias for action and production readiness.

Skills

Required:PythonC++System Performance AnalysisObservability Platforms

Benefits

  • Comprehensive health, dental, vision, and equity package
  • Flexible PTO
  • Culture committed to growth and inclusion
Last updated Oct 22, 2026. Interested? Apply on the company site.
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The foundational platform for enterprise Physical AI.

The foundational platform for enterprise Physical AI.

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