← All roles

Technical Solutions Consultant, Meta Business Agent

Meta· Technical Account Management
Apply on company site
DublinFull-timePosted 3mo ago

About the role

Technical Solutions Consultant (TSC) for Meta Business Agent focused on AI-native business experiences. Acts as a technical bridge between customers, support operations, and product/engineering to resolve complex AI agent-related challenges, influence product improvements, and ensure customers leverage Meta Business Agent effectively.

Responsibilities

  • Deliver a high-touch resolution experience for Meta's most strategic Business Messaging Partners
  • Develop deep subject matter expertise across Meta Business Agent and the wider Business Messaging portfolio
  • Break down and resolve complex, ambiguous, technical (Meta Business Agent, API integrations, Webhooks, delivery) issues for high-touch customers using internal debug tools and log analysis to determine the root cause
  • End-to-end issue resolution, filing bugs, documenting repro steps and partnering with cross-functional partners to see the issue through to resolution
  • Drive scale across the support funnel, enabling front-line human and AI agents to resolve issues earlier and closer to the customer
  • Act as a trusted advisor on the Meta Business Agent product
  • Improve the end-to-end support funnel by optimizing internal and external support processes
  • Refine the support agent's experience with clear resolution paths and feedback that improves ticket resolutions
  • Maintain knowledge bases, documentation, and training materials so that support teams can effectively support emerging Meta Business Agent features and capabilities
  • Identify common issues and develop reusable workarounds, documenting and sharing them to drive scale across the funnel
  • Partner with XFN Product and Engineering on the go-to-market strategy for new Meta Business Agent features, covering product training and operational readiness
  • Drive "shift left" initiatives that streamline and standardize support flows, moving resolution closer to the customer
  • Turn front-line signal into product impact: influencing the Meta Business Agent roadmap on behalf of customers
  • Translate data, feedback, and customer signals into actionable insights that influence the Meta Business Agent roadmap
  • Champion the VOTC, articulating pain points and turning them into measurable product improvements
  • Build cross-functional partnerships (Product Management, Engineering, Partnerships) aligning teams and holding them accountable for their deliverables
  • Recommend tooling, processes, and signal improvements leveraging support performance data
  • Run account health reviews, surfacing insights that improve account management and support effectiveness

Qualifications

  • B.A. or B.S. in Business, Computer Science, Engineering, Digital Marketing, or a related field, or equivalent practical experience
  • 5+ years of experience in an operations, support, technical solutions, or product role within a technical environment
  • Working knowledge of web technologies (HTML, CSS, JavaScript, HTTP, APIs) with hands-on technical troubleshooting experience
  • Proven ability to translate technical concepts for both technical and non-technical audiences
  • Demonstrated experience in influencing outcomes and driving alignment across cross-functional teams
  • Experience in the CRM, messaging, conversational AI, or API-based technology industries

Skills

Required:AI agent experience and orchestrationTechnical troubleshootingCross-functional collaboration
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Meta

Shop the latest AI glasses and wearable technology from Meta.

Shop the latest AI glasses and wearable technology from Meta. Explore Ray-Ban Meta, Oakley Meta, display glasses, and cutting-edge VR headsets.

AI glassesOakley MetaRay-Ban MetaVR headsetsliquid-ai-recruiting-targetwearable technology
Company profileWebsite

More open roles at Meta