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Customer Support Representative

Higgsfield AI· Customer Experience
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Almaty, KazakhstanFull-timePosted 3mo ago

About the role

Customer Support Representative based in Almaty, Kazakhstan, full-time on-site role supporting Higgsfield AI’s customer interactions, troubleshooting, and policy-driven workflows.

Responsibilities

  • Responding to user questions quickly, clearly, and accurately.
  • Solving product-related issues and guiding users through steps with clarity and empathy.
  • Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
  • Following internal policies and using automation tools to keep response times fast.
  • Maintaining a professional, friendly, and helpful tone in every interaction.

Qualifications

  • Excellent written English (C1).
  • Experience in customer support, moderation, or live chat (1+ year).
  • Strong communication skills and ability to stay calm under pressure.
  • Fast learner: quickly understand new tools, products, and workflows.
  • Attention to detail and reliability in handling multiple conversations at once.
  • A-player mindset: ownership, consistency, and a desire to make users happy.

Skills

Required:Written English proficiencyCustomer support or live chat experienceCommunication under pressure

Benefits

  • Competitive salary in USD, reviewed as you grow
  • On-site role in our Almaty office
  • Access to Higgsfield products and the AI tools we use internally
  • Breakfast, lunch and good coffee on us
  • Full-time position with high ownership and growth potential
Last updated Oct 11, 2026. Interested? Apply on the company site.
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About Higgsfield AI

Higgsfield AI — AI-native creative suite

Create images, videos, and voice content with Higgsfield AI from text prompts or references. Edit and upscale media, automate creative workflows with its AI agent, and generate content on web and mobile.

AI-native creative suiteAppsSeedanceSeedreamMCP & CLIGemini Omni FlashCinema StudioOriginal Series
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