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Founding Customer Operations Lead

Scout· Operations
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Hybrid (San Francisco, CA)$120k - $180kFull-timePosted 3mo ago

About the role

We’re hiring a Founding Customer Operations Lead to own the operating layer between customers, product, and engineering at Scout. This role focuses on turning customer insights into actionable product work, maintaining organized processes, and ensuring customer value is delivered without founder-led bottlenecks.

Responsibilities

  • Own customer conversations: run check-ins, come prepared, ask specific questions, push for examples, clarify business impact, and document clear next steps.
  • Translate customer needs into product and engineering work: create clear Linear tickets with context, problem, behavior, examples, urgency, and priority.
  • Prevent operational chaos: log requests, gather context, escalate blockers, and ensure timely follow-ups with customers.
  • Support implementations: onboard new customers, coordinate setup steps, document workflows, and help customers reach value quickly.
  • Surface product signal: identify repeat pain points and high-ROI workflows to guide product decisions.

Qualifications

  • Experience in one or more of the following:
  • - Customer success or implementation at a B2B SaaS company
  • - Product operations
  • - Business operations
  • - Consulting with operationally complex businesses
  • - Retail, grocery, supply chain, inventory, merchandising, or category management
  • - Early-stage startups where you create structure from chaos

Skills

Required:Customer success or implementationOperational organizationCommunication and documentation
Nice to have:Product operationsRetail / supply chain knowledge
Last updated Oct 25, 2026. Interested? Apply on the company site.
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About Scout

AI insights for consumer products

Scout is an AI insights tool for consumer products companies to increase topline revenue. It ingests data from retailer portals and syndicated sources (such as SPINS, NielsenIQ), and tell sales teams exactly where they can grow. Brands use Scout to figure out which accounts to expand, which SKUs to prioritize, and which promotions drove incremental sales.

AnalyticsSales EnablementFood & Beverage
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