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Customer Success Manager

SambaNova· Customer Success
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Remote$148.5k - $181.5kfull-timePosted 3mo ago

About the role

Customer Success Manager for SambaStack-based product portfolio, owning post-sales relationships with enterprise customers from onboarding through renewal and expansion, driving adoption, value realization, and expansion across organizations.

Responsibilities

  • Own the post-sales relationship for a portfolio of enterprise accounts, serving as the primary point of contact from onboarding through renewal and expansion.
  • Build tailored success plans aligned to each customer's AI adoption goals — translating their business objectives into measurable outcomes with SambaNova's platform.
  • Lead onboarding and go-live efforts, coordinating with Solutions Engineering, Professional Services, and Product teams to ensure smooth deployments.
  • Monitor adoption metrics and platform utilization; proactively identify churn risks and build mitigation plans in partnership with the account team.
  • Drive upsell and cross-sell opportunities by demonstrating expanding business value and introducing customers to new use cases across departments.
  • Act as the voice of the customer internally — synthesizing feedback on product gaps, feature requests, and roadmap priorities for the Product and Engineering teams.
  • Deliver executive business reviews (EBRs) showcasing ROI, usage trends, and strategic recommendations for deeper AI adoption.
  • Partner with Sales, Solutions Engineering, and Marketing to develop customer advocacy programs, case studies, and reference accounts.

Qualifications

  • 5–10+ years in Customer Success, Technical Account Management, or related enterprise-facing roles, ideally in AI/ML infrastructure, cloud computing, or deep-tech hardware or software.
  • Demonstrated ability to manage complex, multi-stakeholder accounts and build executive-level relationships with technical and business audiences.
  • Working knowledge of AI/ML workflows, large language models (LLMs), or HPC infrastructure — enough to credibly engage with data science and ML engineering teams.
  • Proven track record of driving adoption, retention, and expansion within a technical enterprise product.
  • Excellent project management skills with the ability to manage multiple priorities and coordinate across internal teams in a fast-moving environment.
  • Strong written and verbal communication skills; able to distill complex technical concepts for both executive and practitioner audiences.
  • Bachelor's degree or equivalent experience in a technical or business field.

Skills

Required:Customer relationship managementStrategic account planningOnboarding and implementation coordinationAdoption and retention analytics
Nice to have:Upselling and cross-selling

Benefits

  • Base salary range: $148,500—$181,500 USD per year.
  • Equity and benefits package including medical, dental, vision, disability, life insurance, HSA contributions, FSA options, and well-being benefits (Headspace, Gympass+, One Medical, EAP, etc.).
Last updated Sep 13, 2026. Interested? Apply on the company site.

About SambaNova

The Fastest AI Inference Platform

Discover SambaNova - the complete AI platform delivering the fastest AI inference, fine-tuning, and scalable solutions for agentic AI easily integrated into existing data center infrastructures.

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