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Forward Deployed Engineer

Uncovr· Business & Operations
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Hybrid (New York/Paris)Full-timePosted 3mo ago

About the role

Forward Deployed Engineer to support Uncovr’s hospital deployments, act as the first point of contact for technical issues in the field, and ensure systems are installed correctly, operating reliably, and used effectively by surgeons and clinical teams.

Responsibilities

  • Support on-site deployments, pilots, and hospital rollouts.
  • Help install, configure, and validate Uncovr systems in hospital environments.
  • Monitor system health during live use and identify issues early.
  • Act as the first point of contact for technical issues in the field.
  • Troubleshoot issues across hardware, software, connectivity, user workflows, and hospital environments.
  • Support surgeons, clinical teams, and hospital users in operating the system correctly.
  • Work with hospital IT teams to resolve infrastructure, access, connectivity, and deployment issues.
  • Collect user feedback from surgeons, clinical staff, and hospital stakeholders.
  • Coordinate with internal product and engineering teams to escalate, prioritize, and resolve issues quickly.
  • Document incidents, recurring issues, user feedback, and deployment learnings.
  • Help maintain deployment, monitoring, troubleshooting, and recovery playbooks.
  • Ensure each deployment improves future rollouts, support processes, and product reliability.

Qualifications

  • Experience in field engineering, deployment engineering, support engineering, systems engineering, clinical operations, healthcare technology, or a related role.
  • Based in New York/Paris or willing to travel regularly to hospital sites in Europe, on the East Coast or West Coast.
  • Comfort working on-site in hospitals and clinical environments.
  • Ability to troubleshoot technical issues across systems, devices, software, connectivity, and user workflows.
  • Strong communication skills with surgeons, clinical teams, hospital IT, and internal engineering teams.
  • Ability to stay calm, practical, and structured when issues arise.
  • Strong attention to detail and good documentation habits.
  • Ability to collect feedback from users and translate it into clear product or engineering input.
  • Comfort owning issues from first report through resolution.
  • Ability to understand technical systems at a practical level and explain issues clearly to non-technical users.
  • Willingness to travel to hospital sites and support live deployments.
  • Comfort working in a fast-paced, ambiguous startup environment.

Skills

Required:Field engineering / deployment engineeringOn-site hospital supportTroubleshooting across hardware, software, connectivityCommunication with surgeons and hospital ITDocumentation and incident reporting
Last updated Jul 15, 2026. Interested? Apply on the company site.

About Uncovr

Uncovr - Automatically turn your surgical videos into reports

Uncovr automates surgical video documentation, operative reports, billing codes, and clinical intelligence.

AICPT codesSurgical reportingSurgical video analysisautomationbilling codesclinical intelligencecoding
Company profileWebsite

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