← All roles

Customer Experience Manager

fonio· 2. Commercial
Apply on company site
Vienna€60k - €80kFull-timePosted 3mo ago

About the role

Customer Experience Manager at fonio responsible for acting as the interface between customers, Product and Sales to ensure successful long-term integration and satisfaction.

Responsibilities

  • Customer care & support: handle customer enquiries by email, chat and sometimes phone
  • Problem solving: solve technical issues around telephony, SIP and integrations; involve Product when complex
  • Product feedback: relay daily customer insights to Product to shape development
  • Process management: help build scalable support processes
  • Maintain the Help Center
  • Pass feedback on to the Product team

Qualifications

  • 2+ years in Customer Success or Support, ideally B2B SaaS
  • Technical understanding (API, SIP, VoIP)
  • Experience with tools such as n8n, make.com, Codex or similar
  • Ideal: experience with phone systems (PBX, VoIP, SIP)
  • Native-level German, good English skills

Skills

Required:Customer SuccessTechnical TroubleshootingCommunication

Benefits

  • Competitive salary: €65,000–€80,000
  • Equity: participate in company equity
  • Food & drinks: Vienna office, lunch and dinner provided
  • Equipment of your choice
  • Regular team offsites
Last updated Oct 7, 2026. Interested? Apply on the company site.

About fonio

AI calls made easy

Our AI phone assistant takes your calls around the clock, just like human staff. 100% GDPR-compliant & designed for German-language calls.

100+ more optionsAI callsAI calls made easyAppointment schedulingCRM integrationsCustomer serviceOfficeOrder processing
Company profileWebsite

More open roles at fonio