← All roles

Customer Success Manager - Polish Market

fonio· 2. Commercial
Apply on company site
Warsaw, Vienna€47k - €65kFull-timePosted 3mo ago

About the role

Customer Success Manager for the Polish market at fonio, responsible for end-to-end customer success, satisfaction, and retention for SMBs, primarily through calls, meetings, and coordinating setup with developers.

Responsibilities

  • Own a portfolio of Polish SMB customers across their entire lifecycle with fonio
  • Spend most of your time in calls and meetings with customers — building relationships, surfacing value, and keeping them engaged
  • Run regular check-ins and trigger proactive calls based on usage signals (low engagement, expansion opportunities, setup friction, etc.)
  • Work with a ready-made pipeline and clear playbooks — with room to test your own initiatives and ideas to make them better
  • Maximize the value generated from each customer in your portfolio
  • Support customers in setting up their AI assistant and coordinate appointments with our developers for more complex setups
  • Own the churn within your cohort — spot risks early and act on them
  • Work autonomously in HubSpot to manage your activity

Qualifications

  • 2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
  • Ideally a strong technical understanding — comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
  • Experience with tools like n8n, make.com, codex or similar
  • An affinity for tech / AI products is a real plus
  • Native Polish, strong English skills
  • Structured, autonomous, and results-driven
  • You build trust with customers easily — by phone, video, and in person
  • You take initiative, test, iterate — and you don't wait to be told what to do
  • Comfortable with a CRM (ideally HubSpot) and a data-driven approach to customer success

Skills

Required:Customer lifecycle ownershipRelationship managementProactive outreachHubSpot usageTechnical troubleshooting
Nice to have:Tools proficiency

Benefits

  • €47K – €65K • Offers Equity
  • Equity: you help build it, you should own a piece of it
  • Equipment of your choice
  • A key role in fonio's launch in Poland — real ownership over your customers and how we build CS for the Polish market
  • A 40+ person team that values 100% transparency, direct feedback, and flat hierarchies
  • A product that sells itself and that customers love (4.5 stars on Trustpilot, Google, and OMR)
  • Office in Vienna or Warsaw, onsite, in an ambitious team that wants to do the most exciting work of their careers
Last updated Oct 14, 2026. Interested? Apply on the company site.

About fonio

AI calls made easy

Our AI phone assistant takes your calls around the clock, just like human staff. 100% GDPR-compliant & designed for German-language calls.

100+ more optionsAI callsAI calls made easyAppointment schedulingCRM integrationsCustomer serviceOfficeOrder processing
Company profileWebsite

More open roles at fonio