Product Operations Associate
New York, NY$90kFull-timePosted 3mo ago
About the role
Fortuna Health is building a consumer product to simplify Medicaid navigation. The role is an in-person, early member of the product operations team focused on process and consumer operations to scale a multi-state Medicaid UX.
Responsibilities
- Process Operations - Review and process high volumes of consumer applications, tracking learnings and patterns for Engineering
- Understand nuances / edge cases across state and Medicaid programs (no prior experience necessary)
- Identify patterns in user behavior across the full product to collaborate with engineering on product features and address bugs
- Consumer Operations - Provide timely, empathetic, and high-quality consumer support
- Understand and investigate consumer needs and pain points
- Collaborate with engineering to identify opportunities to improve user experience and reduce support needs
Qualifications
- 0-1 years of experience (internships count, recent graduates welcome to apply)
- Strong written and verbal communication skills
- Strong analytical and problem-solving mindset. You’ll use numbers to make decisions (Excel/GoogleSheets), but don’t need prior technical experience
- Able to work 5 days per week in-person in NYC
Skills
Required:Product mindsetOwnershipHigh velocityRespectful disagreement
Benefits
- Competitive salary and equity ownership in the company
- Platinum health insurance plans
- Free lunch every day
- All commuter expenses covered
- $100/month wellness benefit
- Unlimited PTO
- 401k plan with company match
Last updated Sep 30, 2026. Interested? Apply on the company site.
About Fortuna Health
TurboTax for Medicaid
Fortuna is a one-stop solution that helps consumers navigate Medicaid end-to-end from eligibility and enrollment to renewing coverage. Our platform creates value as the middleware layer for the $800B Medicaid ecosystem.
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